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Remote IT Support

Peace of mind for YOUR IT at home

Our monthly subscription plans are designed to keep your PC running smoothly and provide you with fast and effective technical support when you need it most.

Once subscribed, whenever you have a problem, just call or email to arrange a secure remote support session.  We use Teamviewer Remote to provide a secure remote connection where you can watch as your problem is fixed.

Most problems can be resolved within just a few minutes, saving you time booking a home visit or taking your computer to a shop.

Occasionally, if there’s a hardware issue or a more complex software problem, we may need to book a longer remote appointment or arrange a site visit.

Home Plan

£ 15
/ Monthly
  • Professional technical support by email
  • Support for 1 Windows device
  • Secure Remote Support, Fast Fix
  • Up to 3 Fast Fix sessions per month
  • Annual PC health check
  • Antivirus & malware scan
  • Cyber Security review
Subscribe

Business Plan

£ 25
/ Monthly
  • Professional technical support by email or phone
  • Support for up to 3 Windows devices
  • Priority Remote Support, Fast Fix
  • 3 Fast Fix sessions per month
  • Annual PC health check
  • Antivirus & malware scan
  • Cyber Security review
Subscribe

Trust Matters

DOUBTS ABOUT REMOTE SUPPORT?

We understand that some people may have concerns when it comes to allowing remote access to your computers.

If you have any doubts, please pick up the phone and call us for a chat. We’ll be happy to answer any questions that you may have and can arrange to come and see you in person.

We’re a UK Limited Company, trading since 2010 with many years of IT experience before that.  We continue to work closely with customers that we have supported for many years, successfully managing their IT systems and have previously worked on large IT projects for corporates and government.  

Our staff are also DBS checked.

Common Questions

Who are PC Expert and ICAN Support Limited?

ICAN Support Limited is the company that provides the IT Support subscription service.  We are a UK Limited Company, established since 2010.

PC Expert is a brand name, used for marketing purposes.

A Fast Fix session is a secure remote connection to your computer to resolve low to medium level issues.

A typical session can last up to 15 minutes but problems are often resolved faster than this.

Yes, we use industry leading, secure encrypted remote access software from Teamviewer .

Please see the following link for more information on Teamviewer’s security:

How secure is Teamviewer?

Teamviewer allows you to see exactly what we are doing on your screen at all times and you can disconnect the session should you wish.

We generally use Teamviewer QuickSupport, which means that no software will be installed on your PC.  Each time you want us to connect, you have to run the Teamviewer QuickSupport application and once it is closed, nobody can reconnect unless you run the application again.

Each Fast Fix session can last up to 15 minutes.

We will always aim to diagnose and resolved your issue within this timeframe.

However, for more complex issues, it may be necessary to use multiple Fast Fix sessions.

If we think that the problem cannot be fixed in a reasonable timeframe, we will advise of this as soon as possible and provide a separate quote with advice on what is required to resolve your issue.

With both plans, the monthly Fast Fix sessions can be used on any PC or laptop in your home.

However, the included PC Health Check is only valid for a single Windows desktop PC or laptop.

Health checks for additional PC’s can be booked and paid for separately if required.

Once you have subscribed, please contact us to book a convenient time for your PC Health Check.

When your problem is more complex, it may be necessary to use time from multiple Fast Fix  sessions.

If we think your issue cannot be resolved in a reasonable amount of time, we will advise of this as soon as possible.

We will then discuss with you the best course of action to get your problem resolved as quickly as possible and will provide a separate quote to do this where appropriate.

Our IT Support subscriptions do not cover hardware problems or failures.

If we suspect a hardware fault, we will inform you as soon as possible and  advise the best course of action.

Where possible, we can provide a quotation for any necessary parts and labour costs to resolve your issue.

To manage your subscription, you can click this link to go to the Stripe Customer Portal. You can also click the Manage My Subscription button at the top of this page.

A new browser tab will open for the Stripe Customer Portal login.

Enter your registered email address to receive an email containing a direct login link.  This will log you into the Stripe Customer Portal.

This is where you can manage your payment methods, upgrade, downgrade or cancel your subscription.

If you decide to switch plans, the new payment amount will be taken at the end of your current billing cycle.

If you cancel your subscription, no further payments will be taken and your subscription will be cancelled at the end of the current billing cycle.

As our subscriptions are monthly, we do not offer refunds.  You can cancel at any time by logging in to the Stripe Customer Portal using the Manage My Subscription button at the top of this page.

Once cancelled, no further payments will be taken and your subscription will expire at the end of the current billing cycle.

You can still use the IT Support Plan until the end of your current billing cycle.