Manage My Subscription

PC Home Care Subscription

Peace of mind for your IT at home

A monthly subscription plan provides you with fast and effective technical support and help to keep your PC running smoothly.

Whenever you have a problem, just get in touch to arrange a secure remote support session.  

Most problems can be resolved within just a few minutes, saving you time booking a home visit or taking your computer to a shop.

Home Plan 1

£ 15
/ Monthly
  • Professional tech support
  • Support for 1 Windows device
  • Secure remote support
  • 48 hour response
  • Contact by Email
  • 3 Fast Fix sessions per month
  • Annual PC health check
  • Antivirus & malware scan
Subscribe

Home Plan 2

£ 25
/ Monthly
  • Professional tech support
  • Support for 3 Windows devices
  • Priority Secure Remote Support
  • Same Day Response
  • Contact by Phone or Email
  • 5 Fast Fix sessions per month
  • Annual PC health check
  • Antivirus & malware scan
  • Cyber Security review
Subscribe

Trust Matters

Always be cautious when allowing anyone to connect to your computer remotely.

If you have any doubts, please pick up the phone and call for a chat. I’ll be happy to answer any questions that you may have and can arrange to come and meet you in-person prior to any remote connection.

ICAN Support Ltd is a UK Limited Company, trading since 2010 with many years of IT experience before that.  PC Expert is a marketing name of ICAN Support Ltd.  

I work closely with customers that I’ve supported for many years, successfully managing their IT systems and have previously worked on large IT projects for corporates and government.  I have customers located globally and often resolve problems using secure remote support sessions.

I have a current DBS check and previously held SC Clearance when working on Government projects. 

Common Questions

Who are PC Expert and ICAN Support Limited?

ICAN Support Limited, the company that provides the IT Support subscription service, is a UK Limited Company, established in 2010.

PC Expert is a brand name, used for marketing purposes.

A remote support session is a secure remote connection to your computer to resolve low to medium level issues quickly.

A typical session can last up to 15 minutes but problems are often resolved faster than this.

The secure connection is established using industry leading remote access software from Teamviewer.

Yes, remote support sessions are established using industry leading, secure encrypted remote access software from Teamviewer .

Please see the following link for more information on Teamviewer’s security:

How secure is Teamviewer?

Teamviewer allows you to see exactly what is happening on the screen and you will be kept informed of what is being done at all times.  If you are at any time uncomfortable, you  can disconnect the session should you wish.

With the Teamviewer QuickSupport software, no software will be installed on your PC.  Each time you require remote support, you have to run the Teamviewer QuickSupport application and once it is closed, nobody can reconnect unless you run the application again.

Ssession can last up to 15 minutes. 

Very often a diagnosis or resolution can be achieved within this timeframe.

However, for more complex issues, it may be necessary to arrange a longer remote support session or even an site visit.

If the problem cannot be fixed in a reasonable timeframe, this will be advised as soon as possible and a separate quote provided with advice on what is required to resolve your issue.

On Plan 1, only 1 registered Windows device is covered.

On Plan 2, up to 3 Windows devices are covered and the monthly remote sessions can be used on any of these PC’s or laptops in your home.

However, the included PC Health Check is only valid for a single Windows desktop PC or laptop.

Health checks for additional PC’s can be booked and paid for separately if required.

Once you have subscribed, please contact us to book a convenient time for your PC Health Check.

When your problem is more complex, it may be necessary to use time from multiple remote support  sessions.

If your issue cannot be resolved in a reasonable amount of time, this will be advised as soon as possible.

You will then be advised of the best course of action to get your problem resolved as quickly as possible a separate quote can be provided where appropriate.

No, IT Support subscriptions do not cover hardware faults or failures.

If a hardware fault is suspected, you will be informed as soon as possible and  advised of the best course of action.

Where possible, a quotation will be provided for any necessary parts and labour costs to resolve your issue.

To manage your subscription, you can click this link to go to the Stripe Customer Portal. You can also click the Manage My Subscription button at the top of this page.

A new browser tab will open for the Stripe Customer Portal login.

Enter your registered email address to receive an email containing a direct login link.  This will log you into the Stripe Customer Portal.

This is where you can manage your payment methods, upgrade, downgrade or cancel your subscription.

If you decide to switch plans, the new payment amount will be taken at the end of your current billing cycle.

If you cancel your subscription, no further payments will be taken and your subscription will be cancelled at the end of the current billing cycle.

As subscriptions are monthly, no refunds can be offered.  You can cancel at any time by logging in to the Stripe Customer Portal using the Manage My Subscription button at the top of this page.

Once cancelled, no further payments will be taken and your subscription will expire at the end of the current billing cycle.

You can still use the IT Support Plan until the end of your current billing cycle.